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  • Tag: pricing
February 24By Françoise Tourniaire Technical Support Leave a comment

I just don’t have enough headcount. What do I do?

  Few FT Works clients complain that their headcount is too high! But some run with truly lean staff, and experience predictable woes: no room

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December 15By FT Works Technical Support Leave a comment

Free Support [not free for everyone…]

Thank you to a long-time reader (who requested anonymity) for suggesting this topic. Many support organizations find themselves committed to delivering “free” support to some customers.

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April 8By FT Works Technical Support Leave a comment

29.8%

According to the 2013 survey of maintenance and support pricing conducted by the Association of Support Professionals, 29.8% of companies surveyed had no strategy when

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September 1By FT Works Technical Support

Freemium Support – Is it happening to you?

Thank you to Rosanne Sax for suggesting this topic. Do you have a freemium business model and you don’t know it? Freemium refers to models

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January 1By FT Works Technical Support

The FT Word – January 2012

Welcome Welcome to the January 2012 edition of the FT Word. Feel free to forward it to your colleagues. (They can get their own subscription.)

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April 1By FT Works Technical Support

The FT Word – April 2011

The FT Word The FT Word is a free monthly newsletter with support management tips. To subscribe, send us email with your email address. The

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February 1By FT Works Technical Support

The FT Word – February 2010

The FT Word The FT Word is a free monthly newsletter with support management tips. To subscribe, send us email with your email address. The

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September 24By FT Works Technical Support

Accuracy vs. Simplicity

You are supporting two slightly different versions of the same product, maybe running on different hardware or against different databases. Based on experience, Version B

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August 31By FT Works Technical Support

Pricing is psychological

What’s a better pricing strategy? $99.95 or $100? It depends. If you’re selling to consumers the classic approach is to use $99.95, which looks so

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August 18By FT Works Technical Support

Pricing Schemes

As we all know support pricing is as much art as science, but pricing schemes are fairly limited. You can price: by user: you have

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