Customer Success
Consulting, training, and resources for organizations that are primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success Offerings
Consulting
Collaborative, focused guidance to help you make strategic improvements in a range of areas.
SMARTER CUSTOMER SUCCESS »
Training
Programs for Technical Account Managers, Support Account Managers, and Customer Success Managers.
THE ART OF CUSTOMER SUCCESS »
THE ART OF MANAGING CUSTOMER SUCCESS »
Resources
Books, guides, and articles offering information and thought leadership for customer success professionals.
The Art of Support (Book) »
Smarter Customer Success (eBook) »
Smarter Customer Success Hiring (eBook) »
Blog Posts
Enjoy a selection of recent articles, written for customer success professionals.
GenAI is actually starting to pay off
Guest Post on TSANet: Designing Partner Journeys
Reinventing Support
Challenge Your Assumptions
4 days left to nominate someone for a Support Experience award
More customer success articles »
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Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.
Get smarter support »
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.
Learn the art »
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.
