Consulting, training, and resources for organizations that are primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success Offerings
Collaborative, focused guidance to help you make strategic improvements in a range of areas.
SMARTER CUSTOMER SUCCESS »
Programs for Technical Account Managers, Support Account Managers, and Customer Success Managers.
THE ART OF CUSTOMER SUCCESS »
THE ART OF MANAGING CUSTOMER SUCCESS »
Books, guides, and articles offering information and thought leadership for customer success professionals.
The Art of Support (Book) »
Smarter Customer Success (eBook) »
Smarter Customer Success Hiring (eBook) »
Enjoy a selection of recent articles, written for customer success professionals.
The Real Cost of Turnover
Win/Loss Strategies for Customer Success
Are you missing out on free, well-informed advice?
The Art of Apologies
Are you awesome? Think someone else is awesome? There’s an award for this!
More customer success articles »
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Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.