We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Progress Software
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
Spirent
Xilinx

Medical

Hologic
iRhythm
Philips
ThermoFisher

Cloud

Adobe
Bill.com
Rubrik
VMware

Startup

AuptiX
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • New Webinar: Doing More With Less

    Please join me next week to talk about how to do more with less in tough times. Think of tough times as an opportunity to transform and invest, not suffer ...

    Keep reading »
  • Take a breath: revise your business continuity plan

    Here’s the fifth installment in the Take a Breath series, in which we explore ways to transform the current work challenges into positive strategic improvements. Now that we’ve had some time to ...

    Keep reading »
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