Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
See you in Las Vegas
I will be a panelist on a collaborative swarming panel organized by Vele Galovski, alongside Marlene Summers of Salesforce. This is scheduled for Monday October 18th at 11am PDT in ...Keep reading »
Much like Knowledge-Centered Support (KCS), swarming seems to be an obvious choice for support organizations, and yet, much like KCS it can be pretty hard to implement and sustain. My ...Keep reading »
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