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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
Software
Google
Qlik
ServiceNow
Teradata
Hardware
Dolby
Ruckus Networks
NetApp
Xilinx
Medical
Hologic
iRhythm
Philips
Change Healthcare
Cloud
Snowflake
Bill.com
Rubrik
VMware
Startup
BehrTech
ClearCare
Jumio
Sauce Labs
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
Awards
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Blog Posts
Training and Hybrid Work
Support organizations transitioned beautifully to remote work in 2020, and eventually moved to hybrid work quite successfully. Three years on, we are coming to the realization that in-office work created ...
Keep reading »Guest Post on TSANet: Quantifying Customer Value
TSANet kindly invited me to contribute a blog post on their site (again!). The topic is quantifying customer value, and it will help CSMs and account manager move from basic ...
Keep reading »
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