We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Take a breath: can we work from home forever?
This is the latest installment in the Take a Breath series, in which we explore ways to transform the pandemic challenges into positive strategic improvements. Now that we have experience working from ...Keep reading »
My customer’s leaving. Now what?
Many thanks to Scott Gilbert for suggesting this topic. Customer departures are painful. But you can turn them into learning experiences (always) and even leverage them into re-gaining the customers (rarely, ...Keep reading »
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