We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Progress Software
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
Spirent
Xilinx

Medical

Hologic
iRhythm
Philips
ThermoFisher

Cloud

Adobe
Bill.com
Rubrik
VMware

Startup

AuptiX
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Take a breath: can we work from home forever?

    This is the latest installment in the Take a Breath series, in which we explore ways to transform the pandemic challenges into positive strategic improvements. Now that we have experience working from ...

    Keep reading »
  • My customer’s leaving. Now what?

      Many thanks to Scott Gilbert for suggesting this topic. Customer departures are painful. But you can turn them into learning experiences (always) and even leverage them into re-gaining the customers (rarely, ...

    Keep reading »
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