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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • 5 Principles for Designing Support Websites

    I recently co-presented a webinar about support website design in which I discussed 5 principles for successful design. You can listen to the recording here to get the full experience, ...

    Keep reading »
  • What “Big is Beautiful” in Support and why it matters

      Because of queueing theory, large queues resolve faster than multiple small queues (think about the way you wait at an airport counter versus how you wait for a supermarket cashier). ...

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