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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
Software
Google
Qlik
ServiceNow
Teradata
Hardware
Dolby
Ruckus Networks
NetApp
Xilinx
Medical
Hologic
iRhythm
Philips
Change Healthcare
Cloud
Snowflake
Bill.com
Rubrik
VMware
Startup
BehrTech
ClearCare
Jumio
Sauce Labs
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
Awards
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Blog Posts
Guest Post on TSANet: Designing Partner Journeys
TSANet kindly invited me to contribute a blog post on their site. It was a chance to elaborate on designing customer journeys by applying the process to alliance partners. You ...
Keep reading »5 Ways to Kickstart KCS Adoption
While we know KCS requires ongoing discipline, it’s absolutely true that the first weeks and months are crucial to get adoption started on the right path. Here are 5 ways ...
Keep reading »
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