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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • 4 days left to nominate someone for a Support Experience award

    The deadline to nominate your favorite individual contributor/coach/executive/organization for a Support Experience award is this Friday, 9/6. You can nominate yourself, your organization, or a colleague. Go here to make a ...

    Keep reading »
  • We’re missing response-time SLAs. What can we do?

      Your response time is slow. Maybe not horribly slow, but you are not meeting response target times–and this is a persistent problem. Take heart: fixing response time issues is much ...

    Keep reading »
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