Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
5 Staffing Tips for Successful Knowledge Management
Many thanks to Rajat Vajpeyi for suggesting this topic. Whether you are starting a brand-new knowledge management initiative or want to revive a struggling one, you need to consider staffing: what ...Keep reading »
Your support organization has a magic weapon. Use it!
Last week, after some intense wind storms in our area, a good friend and her husband became (most welcome) climate refugees at our house after losing power at theirs. It ...Keep reading »
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