Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Training and Hybrid Work
Support organizations transitioned beautifully to remote work in 2020, and eventually moved to hybrid work quite successfully. Three years on, we are coming to the realization that in-office work created ...Keep reading »
Guest Post on TSANet: Quantifying Customer Value
TSANet kindly invited me to contribute a blog post on their site (again!). The topic is quantifying customer value, and it will help CSMs and account manager move from basic ...Keep reading »
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