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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Training and Hybrid Work: 3 Guest Posts

      In the past month, TSIA has invited me to share three different posts on how hybrid and remote work environments are shaping practices for onboarding, training, and retention in support ...

    Keep reading »
  • What should I do about AI?

    There’s a lot of interest, and hype, about using AI in support. I presented a webinar with TSANet on 3/26/2024 on this topic and you can watch the recording here. ...

    Keep reading »
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