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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
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Google
Qlik
ServiceNow
Teradata
Hardware
Dolby
Ruckus Networks
NetApp
Xilinx
Medical
Hologic
iRhythm
Philips
Change Healthcare
Cloud
Snowflake
Bill.com
Rubrik
VMware
Startup
BehrTech
ClearCare
Jumio
Sauce Labs
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
Awards
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Blog Posts
Can generative AI do support?
Many support professionals find it hard to find the right tone when communicating with customers—so why not let generative AI do the work for us? I tried with two common ...
Keep reading »New Webinar: Beating the Escalation Blues with Cognitive Technology
On August 31st, I will be speaking with Brian Corcoran at an upcoming webinar sponsored by SearchUnify on the topic of using AI for escalation management. You can find more ...
Keep reading »
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