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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Attending the TSW conference?

    Whether you are attending remotely or in person, I look forward to having you attend the panel on collaborative swarming organized by Vele Galovski and featuring Marlene Summers of Salesforce ...

    Keep reading »
  • Congratulations to NetApp

    and Nutanix, PowerSchool, and Red Hat, who all garnered top marks in the ASP’s Best Support Websites competition this year. FT Works redesigned the site two years ago and we ...

    Keep reading »
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