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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Can generative AI do support?

    Many support professionals find it hard to find the right tone when communicating with customers—so why not let generative AI do the work for us? I tried with two common ...

    Keep reading »
  • New Webinar: Beating the Escalation Blues with Cognitive Technology

      On August 31st, I will be speaking with Brian Corcoran at an upcoming webinar sponsored by SearchUnify on the topic of using AI for escalation management.  You can find more ...

    Keep reading »
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