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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Training and Hybrid Work

      Support organizations transitioned beautifully to remote work in 2020, and eventually moved to hybrid work quite successfully. Three years on, we are coming to the realization that in-office work created ...

    Keep reading »
  • Guest Post on TSANet: Quantifying Customer Value

        TSANet kindly invited me to contribute a blog post on their site (again!). The topic is quantifying customer value, and it will help CSMs and account manager move from basic ...

    Keep reading »
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