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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
Software
Google
Qlik
ServiceNow
Teradata
Hardware
Dolby
Ruckus Networks
NetApp
Xilinx
Medical
Hologic
iRhythm
Philips
Change Healthcare
Cloud
Snowflake
Bill.com
Rubrik
VMware
Startup
BehrTech
ClearCare
Jumio
Sauce Labs
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
Awards
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
Blog Posts
5 Staffing Tips for Successful Knowledge Management
Many thanks to Rajat Vajpeyi for suggesting this topic. Whether you are starting a brand-new knowledge management initiative or want to revive a struggling one, you need to consider staffing: what ...
Keep reading »Your support organization has a magic weapon. Use it!
Last week, after some intense wind storms in our area, a good friend and her husband became (most welcome) climate refugees at our house after losing power at theirs. It ...
Keep reading »
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