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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • See you in Las Vegas

    I will be a panelist on a collaborative swarming panel organized by Vele Galovski, alongside Marlene Summers of Salesforce. This is scheduled for Monday October 18th at 11am PDT in ...

    Keep reading »
  • Swarming Culture

    Much like Knowledge-Centered Support (KCS), swarming seems to be an obvious choice for support organizations, and yet, much like KCS it can be pretty hard to implement and sustain. My ...

    Keep reading »
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