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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Guest Post on TSANet: Designing Partner Journeys

      TSANet kindly invited me to contribute a blog post on their site. It was a chance to elaborate on designing customer journeys by applying the process to alliance partners. You ...

    Keep reading »
  • 5 Ways to Kickstart KCS Adoption

    While we know KCS requires ongoing discipline, it’s absolutely true that the first weeks and months are crucial to get adoption started on the right path. Here are 5 ways ...

    Keep reading »
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