Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »
My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
The Real Cost of Turnover
We all know, intuitively, that turnover is bad: it’s hard to find good hires, it takes effort to train them, it takes time for them to build up the same ...Keep reading »
Just a few days left to nominate someone (yourself?) for a support award
SX Live has extended the nomination deadline for its SX Live awards to May 15h. You can nominate your organization, or one you admire, for one of 5 organization awards ...Keep reading »
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