We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Progress Software
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
Spirent
Xilinx

Medical

Hologic
iRhythm
Philips
ThermoFisher

Cloud

Adobe
Bill.com
Rubrik
VMware

Startup

AuptiX
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Going to the TSIA conference? Here’s a 25% discount coupon you can use!

    I hope to see all of you at the TSIA conference in San Diego May 6-8. FT Works will have a booth in the Expo. You can get 25% off the ...

    Keep reading »
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