Homepage

Technical support. Customer success.
We can help.

We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • Ticketless Support: What Is It and Why (I Think) It’s a Bad Idea

    The idea of ticketless support is that tickets, or cases, get in the way of good support as they introduce bureaucracy, barriers, and delays in obtaining support. The future, we ...

    Keep reading »
  • 3 Tips for Training Support Managers

    Training support engineers is tough. With all the technical training that’s required, there’s a lot to learn, even for new hires with support experience, as each support team has its ...

    Keep reading »
Subscribe

Get a note in your inbox every time we publish something new.

Ready to get started?

Contact us »