We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.
ASSOCIATION OF SUPPORT PROFESSIONALS
2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)
A Live Session about Escalation Management (and more)
Join me for the upcoming B2B Support Talk Series where I will talk about Trends in Customer Escalation Management followed by Giri Iyer of Rubrik speaking about his Journey into ...Keep reading »
Join me at the upcoming ASP conference in Dallas
The theme of the ASP conference this year is Customer Success + Support: A Powerful Partnership and I will be speaking about roles, responsibilities, and metrics (and joined by many ...Keep reading »
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