We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Progress Software
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
Spirent
Xilinx

Medical

Hologic
iRhythm
Philips
ThermoFisher

Cloud

Adobe
Bill.com
Rubrik
VMware

Startup

AuptiX
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • A Live Session about Escalation Management (and more)

    Join me for the upcoming B2B Support Talk Series where I will talk about Trends in Customer Escalation Management followed by Giri Iyer of Rubrik speaking about his Journey into ...

    Keep reading »
  • Join me at the upcoming ASP conference in Dallas

    The theme of the ASP conference this year is Customer Success + Support: A Powerful Partnership and I will be speaking about roles, responsibilities, and metrics (and joined by many ...

    Keep reading »
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