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Technical support. Customer success.
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We work with technology companies to improve their customer success and support organizations through targeted consulting, training and coaching.

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

Technical Support

My organization is primarily responsible for resolving customer issues with our company’s products or services.
Technical Support »

Customer Success

My organization is primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
Customer Success »

Awards

ASSOCIATION OF SUPPORT PROFESSIONALS

2018 Top Ten Best Support Sites (SAP)
2017 Top Ten Best Support Sites (JDA, Rubrik)

Blog Posts

  • 5 Staffing Tips for Successful Knowledge Management

    Many thanks to Rajat Vajpeyi for suggesting this topic. Whether you are starting a brand-new knowledge management initiative or want to revive a struggling one, you need to consider staffing: what ...

    Keep reading »
  • Your support organization has a magic weapon. Use it!

    Last week, after some intense wind storms in our area, a good friend and her husband became (most welcome) climate refugees at our house after losing power at theirs. It ...

    Keep reading »
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