We offer a range of workshops for Customer Success and Technical Support organizations, with copious amounts of role-play to ensure the skills are put into practice.
Programs for organizations that deliver proactive or reactive technical support
For Support Engineers and Analysts
For Managers and Executives
Programs for organizations that oversee onboarding, adoption, retention, renewals, and expansion
Additional Training for Support and Success Roles
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.