Training

We offer a range of workshops for Customer Success and Technical Support organizations, with copious amounts of role-play to ensure the skills are put into practice.

Technical Support Training

Programs for organizations that deliver proactive or reactive technical support

Programs for Support Engineers and Analysts

The Art of Complex Support Series
The Art of Complex Support »

Empower your engineers and analysts to handle customers effectively.

The Art of Complex Support Refreshers »

Enhance the results of your training by revisiting key topics throughout the year.

The Art of Managing Promises »

Develop strategies to deliver on the many commitments you’re responsible to keep.

Also for Engineers and Analysts

Programs for Customer Service Reps

The Art of
Customer Service »

Customer service can be challenging, especially with difficult, demanding customers who won’t take no for an answer. Equip your non-technical support team to excel with a slew of useful techniques, role plays, and confidence-building exercises.

Programs for Managers and Executives

The Art of
Managing Support »

This training helps new and experienced managers become more effective at managing support organizations of all sizes.

The Art of
Marketing Support »

This workshop covers how to design support portfolios, create offerings, and how to market, sell, and renew support.

Training for Customer Success

Programs for organizations that oversee onboarding, adoption, retention, renewals, and expansion

The Art of Customer Success »

A strategic, consultative approach to account management for Technical Account Managers, Support Account Managers, and Customer Success Managers.

The Art of Managing Success »

A workshop for managers and directors who want to make strategic improvements to an existing Customer Success organization, or who are starting a new team.

Additional Training Options

Programs that can benefit anyone in Customer Success or Technical Support roles

The Art of Training »

This workshop is designed for individuals who do not have a formal background in training, but need to create training materials or deliver presentations with polish and confidence.

Train the Trainer Option »

All of the trainings we offer are available in a Train the Trainer format, through which we train your staff to deliver the workshops, and we license the materials to you, so you can use them as needed.

Request a Custom Offering

Contact us »