We offer a range of workshops for Customer Success and Technical Support organizations, with copious amounts of role-play to ensure the skills are put into practice.

Technical Support Training

Programs for organizations that deliver proactive or reactive technical support

For Support Engineers and Analysts

Empower your engineers and analysts to handle customers effectively.

Learn the Art of Complex Support »

For Managers and Executives

The Art of Managing Support

This training helps new and experienced managers become more effective at managing support organizations of all sizes.

Learn Managing Support »
The Art of Marketing Support

This workshop covers how to design support portfolios, create offerings, and how to market, sell, and renew support.

Learn Marketing Support »

Trainings for Customer Success

Programs for organizations that oversee onboarding, adoption, retention, renewals, and expansion

Additional Training for Support and Success Roles

This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.

Learn the art »

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