Training
We offer a range of workshops for Customer Success and Technical Support organizations, with copious amounts of role-play to ensure the skills are put into practice.
Technical Support Training
Programs for organizations that deliver proactive or reactive technical support
For Support Engineers and Analysts
Empower your engineers and analysts to handle customers effectively.
Learn the Art of Complex Support »
Enhance the results of your training by revisiting key topics throughout the year.
Get Complex Support Refreshers »
Develop strategies to deliver on the many commitments you’re responsible to keep.
Learn the Art of Managing Promises »
For Managers and Executives
The Art of Managing Support
This training helps new and experienced managers become more effective at managing support organizations of all sizes.
Learn Managing Support »
The Art of Marketing Support
This workshop covers how to design support portfolios, create offerings, and how to market, sell, and renew support.
Learn Marketing Support »
Trainings for Customer Success
Programs for organizations that oversee onboarding, adoption, retention, renewals, and expansion
Additional Training for Support and Success Roles
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.
Learn the art »
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.
