Training
We offer a range of workshops for Customer Success and Technical Support organizations, at your location or virtually, with copious amounts of role-play to ensure the skills are put into practice.
Technical Support Training
Programs for organizations that deliver proactive or reactive technical support
For Support Engineers and Analysts
1. The Art of Complex Support
2. The Art of Complex Support Refreshers
3. The Art of Managing Promises
Empower your engineers and analysts to handle customers effectively.
Learn the Art of Complex Support »
Enhance the results of your training by revisiting key topics throughout the year.
Get Complex Support Refreshers »
Develop strategies to deliver on the many commitments you’re responsible to keep.
Learn the Art of Managing Promises »
Additional Training for Support and Success Roles
Train the Trainer
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.
