We offer a range of workshops for Customer Success and Technical Support organizations, with copious amounts of role-play to ensure the skills are put into practice.
Technical Support Training
Programs for organizations that deliver proactive or reactive technical support
Programs for Support Engineers and Analysts
The Art of Complex Support Series
Also for Engineers and Analysts
Programs for Customer Service Reps
Customer service can be challenging, especially with difficult, demanding customers who won’t take no for an answer. Equip your non-technical support team to excel with a slew of useful techniques, role plays, and confidence-building exercises.
Programs for Managers and Executives
Training for Customer Success
Programs for organizations that oversee onboarding, adoption, retention, renewals, and expansion
Additional Training Options
Programs that can benefit anyone in Customer Success or Technical Support roles
This workshop is designed for individuals who do not have a formal background in training, but need to create training materials or deliver presentations with polish and confidence.
All of the trainings we offer are available in a Train the Trainer format, through which we train your staff to deliver the workshops, and we license the materials to you, so you can use them as needed.