Consulting

We offer packages and customized options to meet your exact needs. Browse and contact us for a complimentary evaluation of your requirements.

Technical Support Consulting

Offerings for organizations that deliver proactive or reactive technical support

Smarter Support
Health Check »

Find out if you’re performing at peak efficiency and focused on the right goals.

Smarter Service
Cloud Implementation »

Plan an implementation. Resolve issues. Improve your customer experience.

Smarter Support
Website Design »

Great design and intelligent self-service are essential to high-quality support.

Smarter Support
Processes »

Always understaffed? Deluged by escalations? Bogged down in processes? We can help.

Smarter Support
Portfolios »

Find out how your offerings compare; evaluate what to add and how to price it.

Smarter Support
Communities »

A good implementation brings many benefits; a bad one can do more harm than good.

Smarter Support
Quickstart »

Just starting out with support? We can provide all of the guidance you need.

Customer Success Consulting

Need to onboard customers more effectively? Worried about churn? Not sure how to compensate CSMs?

Smarter Customer Success »
  • Implement a customer success program from scratch
  • Diagnose churn root causes
  • Define customer journey maps
  • Identify opportunities for revenue expansion
  • Increase customer engagement
  • Implement customer success metrics

Smarter Support Coaching

Are you new to support or customer success? We offer coaching to fit your needs.

Smarter Support Coaching »

Whether you’re struggling with a specific issue, or you’re wondering how to quickly bring a recently promoted manager up to speed, we can provide the coaching and confidential support to see you through to your goals.

Request a Custom Offering

Contact us »