Resources
Books and articles written for support and customer success professionals, whether you’re just starting out or you have decades of experience.
Our Books
The Art of Support
Collective Wisdom
Selling Value

Get the Art of Support »

Get Collective Wisdom »

Get Selling Value »
Our eBooks
Recent Posts
Guest Post on TSANet: A Roadmap to Create Partner Journeys
Back in November, TSAnet invited me to contribute a blog post on their site about designing partner journeys. Today, they ...
Keep reading »Guest Post on TSANet: Designing Partner Journeys
TSANet kindly invited me to contribute a blog post on their site. It was a chance to elaborate on designing ...
Keep reading »5 Ways to Kickstart KCS Adoption
While we know KCS requires ongoing discipline, it’s absolutely true that the first weeks and months are crucial to get ...
Keep reading »4 days left to nominate someone for a Support Experience award
The deadline to nominate your favorite individual contributor/coach/executive/organization for a Support Experience award is this Friday, 9/6. You can nominate yourself, ...
Keep reading »We’re missing response-time SLAs. What can we do?
Your response time is slow. Maybe not horribly slow, but you are not meeting response target times–and this is a ...
Keep reading »