About Us

We have experience in all aspects of support and customer success management, from strategy to operations to metrics. And we’re dedicated to achieving tangible results for our clients.

Who We Are

Practical

We’re results-oriented, working on short, focused projects with defined, measurable deliverables.

Unbiased

With no allegiance to any particular group, we provide unbiased recommendations you can trust.

Knowledgable

Exclusively focused on technical support and customer success, we master industry best practices.

Proven

With our proprietary, field-tested methodology, we accelerate results with a minimum of client risk.

Holistic

We work on all aspects of support, bringing a holistic view to every project — no partial solutions.

Cost-effective

As a boutique firm, we take a flexible, targeted approach to maximize your return on investment.

Collaborative

We’re good at building consensus with all stakeholders, in and outside the support organization.

Empowering

We emphasize knowledge transfer, leaving your team trained to sustain initiatives on your own.

Our Team

Our Clients

Software

Google
Qlik
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
NetApp
Xilinx

Medical

Hologic
iRhythm
Philips
Change Healthcare

Cloud

Snowflake
Bill.com
Rubrik
VMware

Startup

BehrTech
ClearCare
Jumio
Sauce Labs

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FT Works is a TSIA partner.