About Us
We have experience in all aspects of support and customer success management, from strategy to operations to metrics. And we’re dedicated to achieving tangible results for our clients.
Who We Are
Practical
We’re results-oriented, working on short, focused projects with defined, measurable deliverables.
Unbiased
With no allegiance to any particular group, we provide unbiased recommendations you can trust.
Knowledgable
Exclusively focused on technical support and customer success, we master industry best practices.
Proven
With our proprietary, field-tested methodology, we accelerate results with a minimum of client risk.
Holistic
We work on all aspects of support, bringing a holistic view to every project — no partial solutions.
Cost-effective
As a boutique firm, we take a flexible, targeted approach to maximize your return on investment.
Collaborative
We’re good at building consensus with all stakeholders, in and outside the support organization.
Empowering
We emphasize knowledge transfer, leaving your team trained to sustain initiatives on your own.
Our Team
Our Clients
Software
Google
Qlik
ServiceNow
Teradata
Hardware
Dolby
Ruckus Networks
NetApp
Xilinx
Medical
Hologic
iRhythm
Philips
Change Healthcare
Cloud
Snowflake
Bill.com
Rubrik
VMware
Startup
BehrTech
ClearCare
Jumio
Sauce Labs