About Us

We have experience in all aspects of support and customer success management, from strategy to operations to metrics. And we’re dedicated to achieving tangible results for our clients.

How We Work

Practical

We’re results-oriented, working on short, focused projects with defined, measurable deliverables.

Knowledgable

Exclusively focused on technical support and customer success, we master industry best practices.

Holistic

We work on all aspects of support, bringing a holistic view to every project — no partial solutions.

Collaborative

We’re good at building consensus with all stakeholders, in and outside the support organization.

Unbiased

Unbiased

With no allegiance to any particular group, we provide unbiased recommendations you can trust.

Proven

With our proprietary, field-tested methodology, we accelerate results with a minimum of client risk.

Cost-effective

As a boutique firm, we take a flexible, targeted approach to maximize your return on investment.

Empowering

We emphasize knowledge transfer, leaving your team trained to sustain initiatives on your own.

Who We Are

Francoise Tourniaire

Françoise Tourniaire

Rizwan Dhanani

Rizwan Dhanani

Lainie Turner

Lainie Turner

Bonnie Gustofson

Bonnie Gustofson

Becky Staaden

Becky Staaden

Eric Eidson

Eric Eidson

Darach Beirne

Darach Beirne

Carmen Yem

Carmen Yem

Emil Flock

Emil Flock

Our Clients

Software

Google
Progress Software
ServiceNow
Teradata

Hardware

Dolby
Ruckus Networks
Spirent
Xilinx

Medical

Hologic
iRhythm
Philips
ThermoFisher

Cloud

Adobe
Bill.com
Rubrik
VMware

Startup

AuptiX
ClearCare
Jumio
Sauce Labs