Technical Support
Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.
Technical Support Offerings
Consulting
Collaborative, focused guidance to help you make strategic improvements in a range of areas.
Smarter Support Health Check »
More Consulting Offerings »
Training
Comprehensive programs designed for engineers, analysts, service reps, managers, and executives.
The Art of Complex Support »
More Training Programs »
Resources
Books, guides, and articles offering information and thought leadership for technical support professionals.
The Art of Support (Book) »
More Resources »
Blog Posts
Enjoy a selection of recent articles, written for technical support professionals.
GenAI is actually starting to pay off
Guest Post on TSANet: Designing Partner Journeys
When Tech Pubs Won’t Let Go (Of The KB)
5 Ways to Kickstart KCS Adoption
The 3 Ps of Backlog Management –and What to Do About them
More technical support articles »
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Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.
Get smarter support »
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.
Learn the art »
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.
