Technical Support

Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.

Technical Support Offerings


Collaborative, focused guidance to help you make strategic improvements in a range of areas.

Smarter Support Health Check »
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Comprehensive programs designed for engineers, analysts, service reps, managers, and executives.

The Art of Complex Support »
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Books, guides, and articles offering information and thought leadership for technical support professionals.

The Art of Support (Book) »
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