Technical Support

Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.

Technical Support Offerings

Consulting

Collaborative, focused guidance to help you make strategic improvements in a range of areas.

Training

Comprehensive programs designed for engineers, analysts, service reps, managers, and executives.

Resources

Books, guides, and articles offering information and thought leadership for technical support professionals.

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SMARTER SUPPORT COACHING »

Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.

THE ART OF TRAINING »

This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.

TRAIN THE TRAINER »

All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.

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