Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.
Technical Support Offerings
Collaborative, focused guidance to help you make strategic improvements in a range of areas.
Smarter Support Health Check »
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Comprehensive programs designed for engineers, analysts, service reps, managers, and executives.
The Art of Complex Support »
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Books, guides, and articles offering information and thought leadership for technical support professionals.
The Art of Support (Book) »
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Enjoy a selection of recent articles, written for technical support professionals.
The Real Cost of Turnover
Just a few days left to nominate someone (yourself?) for a support award
Are you missing out on free, well-informed advice?
The Art of Apologies
Are you awesome? Think someone else is awesome? There’s an award for this!
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