Technical Support
Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.
Technical Support Offerings
Consulting
Collaborative, focused guidance to help you make strategic improvements in a range of areas.
Smarter Support Health Check »
More Consulting Offerings »
Training
Comprehensive programs designed for engineers, analysts, service reps, managers, and executives.
The Art of Complex Support »
More Training Programs »
Resources
Books, guides, and articles offering information and thought leadership for technical support professionals.
The Art of Support (Book) »
More Resources »
Blog Posts
Enjoy a selection of recent articles, written for technical support professionals.
Is your chatbot a comedian?
Your support portal called. It’s feeling lonely.
5 Reasons Why Your Metrics Don’t Change Anything
When humans and LLMs want the same things out of the KB… and when they don’t
5 Reasons Why You Never Get the Headcount You Need
More technical support articles »
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Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.
Get smarter support »
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.
Learn the art »
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.
