Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.
Technical Support Offerings
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Whether you’re struggling with a specific issue or wondering how to bring a recently promoted manager quickly up to speed, we can provide the coaching and confidential support to see you through to your goals.
This workshop is designed for individuals who do not have a formal background in training for customer success or technical support, but need to create training materials or deliver presentations with polish and confidence.
All of the trainings that we offer at FT Works are available in a Train the Trainer format: we’ll train your staff to deliver the workshops; we’ll then license all the materials to you, so you can use them as needed.