Back in November, TSAnet invited me to contribute a blog post on their site about designing partner journeys. Today, they published a follow-up, detailed post about the four steps I recommend taking to map journeys, with plenty of suggestions to …

Guest Post on TSANet: A Roadmap to Create Partner Journeys Read more »

Happy New Year! For 2025, I will be publishing a series of practical posts focused on common challenges in support and success organizations, all organized around 5 reasons why we struggle with that particular challenge–with suggested solutions of course. If …

5 Reasons Why Support Engineers Are Not Setting Boundaries Read more »