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January 30By FT Works Technical Support Leave a comment

Love it or Hate it: Website User Tours

  I’m starting a new theme for posts, “Love it or Hate it”, to present pros and cons arguments about various ideas, beliefs, and attributes

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February 26By FT Works Technical Support Leave a comment

The ASP Ten Best Support Websites Contest is open

This year, I will once again be a judge for the ASP Ten Best Support Websites awards. The award recognizes remarkable websites in three categories,

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Recent Posts

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  • The FT Works Support Maturity Model — for ToolsNovember 16, 2020

  • Can Support and Customer Success thrive together?November 2, 2020

  • The FT Works Support Maturity Model — for PeopleOctober 29, 2020

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