Blog: Technical Support
Going to the TSIA conference? Here’s a 25% discount coupon you can use!
I hope to see all of you at the TSIA conference in San Diego May 6-8. FT Works will have a booth in the Expo.
Better meetings, anyone?
The start of the year often means lots of planning meetings and kickoffs — all time consuming, and not always entirely satisfying. How can we
Data Quality — The Everlasting Quest
Data quality is a challenge in every support organization so if you are struggling, you are not alone! Here are 6 essential processes that must
Yes, laughing is good for you (at work)
The very serious Harvard Business Review published an article that shows that humor and laughter can relieve stress and boredom, boost engagement and well-being, and
9 Traps for Satisfaction Surveys
Almost every support organization uses satisfaction surveys, but poor execution can undermine the outcomes. We’ll look at issues with the questions themselves, the choice of