The $10,000 Escalation
Let’s start by acknowledging that the support field uses the word escalation to mean two things: out-of-organization handoffs (as in, I need a bug fix
Blog: Technical Support
Five Tips to Modernize Your Support Organization (A Webinar Invitation)
I will be speaking at ASP’s upcoming webinar next week, Thursday, April 18th at 9am Pacific about culture changes required to transform support organizations. Please join
Going to the TSIA conference? Here’s a 25% discount coupon you can use!
I hope to see all of you at the TSIA conference in San Diego May 6-8. FT Works will have a booth in the Expo.
Better meetings, anyone?
The start of the year often means lots of planning meetings and kickoffs — all time consuming, and not always entirely satisfying. How can we
Data Quality — The Everlasting Quest
Data quality is a challenge in every support organization so if you are struggling, you are not alone! Here are 6 essential processes that must