Technical Support

July 28By Françoise Tourniaire Customer Success, News, Technical Support Leave a comment

Take a breath: can we work from home forever?

This is the latest installment in the Take a Breath series, in which we explore ways to transform the pandemic challenges into positive strategic improvements. Now

Introducing the FT Works Support Maturity Model

I am often asked, “What can I do to bring my organization to the next level?”. It’s a tough question, because it’s difficult to

13 Ways to Retain Customers When Times Are Tough

When bookings are slim, customer retention becomes particularly important–but it’s also a time when customers challenge every expense. Here are 13 things you can do

Take a breath: can we do effective remote training?

This is the latest installment in the Take a Breath series, in which we explore ways to transform the pandemic challenges into positive strategic improvements. During

How does my margin compare with industry standards?

Thank you to long-time reader Ram Ramadas for inspiring this topic. “How does my margin compare with industry standards?” is a very popular question I

Measuring the Effectiveness of Digital Support

Many thanks to James Ayscue for inspiring this topic. We all know that support websites are important. But how do we know that they actually

New Webinar: Doing More With Less

Please join me next week to talk about how to do more with less in tough times. Think of tough times as an opportunity to

Take a breath: revise your business continuity plan

Here’s the fifth installment in the Take a Breath series, in which we explore ways to transform the current work challenges into positive strategic improvements. Now