SX Live has extended the nomination deadline for its SX Live awards to May 15h. You can nominate your organization, or one you admire, for one of 5 organization awards (customer experience, organizational influence, employee experience, self-service, and technology adoption), …

Just a few days left to nominate someone (yourself?) for a support award Read more »

If you are looking for someone with a critical, yet well-informed view of your organization, you would do well to systematically survey newish hires. Not brand new hires, who are still trying to figure things out, but individuals who have …

Are you missing out on free, well-informed advice? Read more »

SX Live has opened the nominations for the SX Live awards. There are 5 categories for organizations: Customer experience Organizational influence (for using support experience to improve the product, the sales process, or customer success) Employee experience Self-service Technology adoption …

Are you awesome? Think someone else is awesome? There’s an award for this! Read more »

Many thanks to Rajat Vajpeyi for suggesting this topic. Whether you are starting a brand-new knowledge management initiative or want to revive a struggling one, you need to consider staffing: what roles are needed for successful knowledge management? How many …

5 Staffing Tips for Successful Knowledge Management Read more »