The best perk

“The best thing you can do for employees — a perk better than foosball or sushi — is hire only “A” players to work alongside them. Excellent colleagues trump everything else.”

Patty McCord, former Chief Talent Officer at Netflix, in the January-February 2014 issue of the Harvard Business Review


Do you hire only the As?

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1 Comment

  • Dave Winpenny Reply

    The issue; as always, is “What does skills does an ‘A’ player possess?”

    Hiring for support is a 3 dimensional model in my view. The dimensions are technical understanding, customer service skills and for multi-lingual companies language capability.

    So for a given product you have to balance each one as best you can given the budget you have available. So, while its easy to find great customer service skills and language capability, is it also easy to find the necessary technical knowledge?

    So, an easy statement to make – much harder in practise to execute upon (unless of course budget isn’t an issue!)

    What is true is that the role of HR becomes very important in the hiring process as they have to help Support managers to tease out the skills required for their new hires…. something that many hiring managers may find difficult, especially in the early parts of their career.

    There is also another view which was a view held by HP many years ago and that is “hire for attitude, train for skills”. This, of course, means that Support & HR have to work closely together to develop training plans that make sense for their people – easy to say, complex to do especially when the resourcing level doesn’t reflect the need for ongoing training.

    Just my 2c, 2p, 2 whatever!

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