The Art of Support, Second Edition has a new cover


Check it out! No more floppy disk — instead a sleek highlighting of the four “big jobs” of support, as presented in the introductory chapter:

  • customer success
  • self-service
  • issue resolution
  • customer advocacy

The draft is coming back from the editor covered in (welcome) red ink. Thank you, Phil. If you’d like to reserve your copy, please let me know.



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