The Art of Support, Second Edition has a new cover

art_of_support2

Check it out! No more floppy disk — instead a sleek highlighting of the four “big jobs” of support, as presented in the introductory chapter:

  • customer success
  • self-service
  • issue resolution
  • customer advocacy

The draft is coming back from the editor covered in (welcome) red ink. Thank you, Phil. If you’d like to reserve your copy, please let me know.

 

 

Leave a Reply

eight + 14 =

Your email address will not be published.