Take a breath: revise your business continuity plan

Here’s the fifth installment in the Take a Breath series, in which we explore ways to transform the current work challenges into positive strategic improvements.

Now that we’ve had some time to experience what it’s like working with major disruptions, it’s time to think about using those experiences to build a better plan for the next time we need to work differently (hopefully on a much smaller scale!). Here are some things to think about:

  • Basic internal communications. Do we know how to reach everyone outside the standard company email system? Do we have some ideas of who may face special challenges during emergencies? Who is doing well working remotely and who would likely be able to make it to the office or a client site in an emergency?
  • Effective collaboration. Can team members ask for help when working from home? Are there structures and tools that we need to ease that process? (And should we implement some of them now, even if we are back in the office?)
  • Our customers. This time around, customers knew what we were up against. In an isolated emergency, they may not know, and may not have as much compassion. How can we reach them quickly and effectively to let them know that we have a disruption and may need to make some adjustments?
  • Links with other departments. Often intra-department communications continue to flow quite well during emergencies, but links to other teams (sales, engineering, tech ops) may not be so smooth. While most emergencies are pretty short, it’s still a good idea to have a basic setup to handle short-term disruptions..

What business-continuity changes are you making as a result of the past few weeks? Please share your suggestions in the comments. And stay healthy!

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