FT Works turns 20!

Posted on Posted in Technical Support

Back in 1998, I decided I would try consulting as an experiment. I had no idea that I would love it as much as I do, or that FT Works would endure to see its 20th anniversary this month.

A long visit to the archive tells me that, over the past 20 years, FT Works amassed:

  • 258 clients — not counting the multiple name changes one can expect in the technology industry
  • 595 projects — at least: many projects morph into others, making it difficult to define boundaries
  • 12 new support website designs — and 2 Ten Best Support Website Awards in 2017
  • 343 soft skills workshops — which translates into over 5000 participants. Wow!
  • 3 new full-length books (Just Enough CRM, Collective Wisdom, written with David Kay, and Selling Value) and 1 new version (The Art of Support)
  • 18 e-books — 18 available today, I did not keep track of the ones I archived
  • 491 blog posts on The FT Word website and lots more elsewhere

Thank you to all of you who have worked with us, whether for one or dozens of projects.

And many thanks to the current and past collaborators of FT Works. Obviously I cannot facilitate that many workshops by myself (nor create any websites!)

So what’s next? More projects and more websites (with more awards) and more soft skills workshops. Do you want to come with me on the journey? Contact me.