Just out: the Smarter Customer Success Hiring guide takes you through the entire process of hiring Customer Support Managers (CSMs), Technical Account Managers (TAMs), and Service Account Managers (SAMs):
- creating a hiring profile
- screening candidates efficiently
- conducting productive interviews
- checking references meaningfully, not mechanically
With 35 pages and over 300 interview questions (I did not count them, after losing track multiple times, but it’s probably more like 400!), the guide will ease your way towards a smooth and effective hiring process — and save you precious time devising interview questions, since you can just scan and pick what you need.
It’s an e-book that can be purchased here. Happy reading and recruiting!
The popular Smarter Support Hiring guide (for hiring support engineers) and the Smarter Support Hiring II – Hiring Support Managers guide (for hiring, unsurprisingly, support managers) are still available and the former has been freshly updated.