Hiring?

My in-box is ringing again with the happy chime of managers looking for that perfect hire… Are you looking for a a hand putting together a strong list of interview questions? (Or perhaps you are the interviewee and want to prepare for possible tough questions.)

Consider using one of our e-books, either Smarter Support Hiring for hiring support engineers, reps, and analysts, or Smarter Support Hiring II – Hiring Support Managers for hiring managers and directors. Both come with a methodology for sourcing, qualifying, interviewing, and reference-checking, and over 500 questions you can use for your next hire. Hire right, and you won’t have to resort to morale-sapping contractor-to-hire practices.

And perhaps you are hiring Customer Success Managers (CSMs) or Technical Account Managers (TAMs). I am working on a new e-book in the hiring series, focused on hiring CSMs and TAMs. It will be available in September and you can preorder it here.

Tell us how you are doing with your hiring efforts.