Are you recruiting for a support manager, director, or VP, but have no support management experience yourself? Do you have plenty of support experience but no time to adequately prepare great interview questions? Or perhaps you are looking for a support management job and want to anticipate some of the questions you will be asked.
Smarter Support hiring II – Hiring Support Managers is the answer.
- It works for all levels of support management
- It’s flexible : you can use it as a learning tool or as a quick reference guide, depending on your needs and time
- Unlike standard “how to interview” books, it gives you hundreds of questions (566!) specifically tailored for support managers, not generic questions that don’t get to the meat of things
- It helps you detect fakers , even if you don’t know much about support management
- You can use it both for interview questions and to check references
- It shows you how to focus on suitable candidates by using simple screening techniques
- It helps you leverage helpers (recruiters, other interviewers) without wasting their time
- And, if you are looking for a job, it will help you prepare crisp, authoritative answers that get the job
In 40 information-packed pages, Smarter Support hiring II – Hiring Support Managers includes
- A succinct, practical, step-by step method for recruiting and selecting candidates. This is where you learn how not to waste time on worthless candidates, how to detect fakers, and how to get meaningful information from references.
- A hiring profile template organized by category. You can use the template to create your customized profile within minutes. The profile is your magic tool to leverage your helpers (recruiters, company employees, etc.).
- 566 pre-tested, pointed, pertinent interview questions that cover all areas of support management (no, you don’t have to use them all!) The questions are organized by the same categories as the hiring template so it’s easy to pick and choose the ones that will work for you. For each question, you get specific probing suggestions to get the best possible level of detail.