Building Great Support Websites – An Online Workshop

Posted on Posted in Technical Support

As announced a few days ago, I will be leading a workshop this summer about support websites. Teaming up with Al Hahn of the Association of Support Professionals, we will host 6 sessions over 6 weeks in July and August to cover the following:

  • Best practices for support websites (illustrated with examples from the winners of the Ten Best Support Websites award that ASP runs
  • What functionality to include in your website to meet your users’ needs and your budget
  • Solving common support website dilemmas including handling multiple product lines and integrating various back-end tools
  • Auditing your support website. We will give you tools to conduct mystery shopper evaluations and to leverage surveys and web analytics
  • Website makeovers. We will conduct makeovers for selected participants. Submit key pages of your website when you register for a group critique led by the facilitators.
  • Designing a website improvement strategy. We will give you tools to prioritize improvements, select a web design partner, and drive an effective redesign.
Attendance is limited to maximize interactions between participants and facilitators so sign up now. We offer special pricing if you want to bring several team members: invite your counterparts in marketing and IT so they can see how support sites are different from standard corporate sites. And sessions will be recorded for the participants, in case you need to skip one.

For details and pricing, or to sign up, please visit the registration page. And let me know if you have any questions.