Announcing Smarter Support eBooks
The most popular 7 FT Works booklets are now available as ebooks. Click, pay, and read:
- Smarter Support Strategy – how to use the Five Layers of Support ArchitectureSM to foster strategic thinking in your organization
- Smarter Support Metrics – a complete guide to creating meaningful metrics for operations of all sizes
- Smarter Support Budgeting – a hands-on guide to support staffing models & budgets, with 4 templates for different types of support organizations
- Smarter Support Hiring – a complete methodology and 585+ pre-tested interview questions
- Smarter Support Rollouts – all you need to get ready for a new product, release, or process.
- Smarter Support Escalations – managing support escalations to make customers happy while keeping your staff sane
- Smarter Support Outsourcing – everything you need to select a good outsourcer and manage it for the long-term
If I see interest in the other booklets, I will convert more. You can see the entire bookstore here. Post your nominations in the comments.
