Successful Support Outsourcing
Outsourcing can deliver good customer satisfaction with potentially very significant cost savings compared to doing the work in-house. Is your support center a good candidate for outsourcing? And, if so, how do you ensure both quality and cost savings?
Successful Support Outsourcing has answers for you.
- Set reasonable expectations for outsourcing: outsourcing doesn’t always result in spectacular savings, and it requires a lot of management attention. Don’t dream too much
- Expedite outsourcer selection with comprehensive checklists and a game plan for selection and implementation.
- Ensure high quality and low cost by negotiating a contract with the right incentives and metrics.
- Get started quickly by streamlining the startup process.
- Manage the outsourcing relationship for long-term success.
Contents
In thirteen information-packed pages, the Successful Support Outsourcing booklet covers:
- 7 truths about outsourcing: stop dreaming and start planning
- When outsourcing is not the right answer
- Defining a selection checklist
- The outsourcer selection process: timeframe, actors, steps
- Negotiating good outsourcing contracts
- What to do to lead to a successful startup
- Managing an outsourcing relationship
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