The FT Word
The FT Word is a free monthly newsletter with support management tips. To subscribe, click here. The subscription list is absolutely confidential; we never sell, rent, or give information about our subscribers.
Welcome to the May 2013 edition of the FT Word. Topics for this month:
- 29.8%. The FT Word Indicator on support pricing
- Cases and articles and posts and what else? When more collaboration meets scheduling.
- Join me at TSW in Santa Clara on May 6-8! Come by the booth, win a book, join in the Workout Session with Juniper Networks on Tuesday!
FT Works in the News
Come work out with me — at TSW
So join us. The name of the session is Reading the Tea Leaves and it’s in the Field Service track, although it’s equally applicable to support and field service. Look for us in room 210 (upstairs). It will be fun and Adam will tell you how you, too, can be a support hero.
Register for the TSW Conference – If you’re not already a TSIA member or partner, register as ‘non-member partner referral’ and enter FT Works as the referring company to receive a 40% discount off the registration price.
Curious about something? Send me your suggestions for topics — or add one in the comments — and your name will appear in future newsletters.
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About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.