What’s different about supporting partners?
Many thanks to Jimy Shah for suggesting this topic. There’s a general consensus that partners are “special” and therefore deserving of special support — but
Many thanks to Jimy Shah for suggesting this topic. There’s a general consensus that partners are “special” and therefore deserving of special support — but
Many thanks to Balajii Chandarasikharan for suggesting this topic. When working with partners or with a tiered support model of any kind, it is useful to
Many thanks for Deepak Chawla and Blair Basset for (independently) suggesting this topic. If you rely on a third party to deliver first-level support to
1. A good product (few bugs) 2. An opportunity to make revenue, both for selling and delivering support and for selling additional services 3. Easy
If you are using support partners the standard setup is to split the revenue with them (typical splits range from 25 to 50%) but a
There are many reasons to work with partners to provide support to customers (see here for instance.) Once the decision is made to work with an
Yes, resellers can provide support – and some do it well while others do not. So how do you choose? Go with resellers if they
If the software you support can be customized extensively, the resulting applications may be completely different from the vanilla version, and your customers may want
If you use resellers or distributors, in many case they will want (or need) to deliver the first level of support to your customers. Here
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