Did someone say checklist?

Do you love checklists? (I do!)

The new edition of The Art of Support will feature a number of checklists in addition to the text, with the goal of providing immediately usable material. I already have checklists for:

  • setting up a customer success program
  • qualifying escalations
  • calculating ROI
  • creating a support plan
  • choosing an outsourcer
  • tool requirements (several, for different kinds of tools)
  • metrics

Please speak up on what you think would be useful for you and your fellow support managers and executives. Add a comment with your top 3 checklists. (I’m particularly interested in checklists that are not in the list above!)

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