Is your customer success organization making a difference? Can you justify an increased investment in customer success? Is the new onboarding program worth the effort?
More and more, customer success leaders are being asked to justify their existence through an ROI (return on investment) analysis. On January 12th, I will answer these questions at the Customer SuccessCon conference in Oakland, CA. I will show how to evaluate ROI requests, how to perform ROI analyses for customer success initiatives, and how to provide alternative evaluation approaches.
Join me at Customer SuccessCon West on January 12th, 2017. See the full schedule here.