The FT Word
The FT Word is a free monthly newsletter with support management tips. To subscribe, click here. The subscription list is absolutely confidential; we never sell, rent, or give information about our subscribers.
to the December 2016 issue of the FT Word! Topics for this month:
- Using neuroscience to speed up adoption: 3 tips for customer success organizations organizations
- 7 ways your website frustrates users: how to spot and fix the frustrations
Coming in January: a brand-new soft skills program for support engineers
After 18 years of rave reviews, the Managing Customers workshop is getting a complete rearchitecture, and a new name. Specially designed for engineers that support complex support, the workshop will be organized around five big themes that incorporate even more hands-on and interactive exercises to maximize learning. Watch this space in the January newsletter for more details or ask for more details (and a spot on the schedule) now.
Curious about something? Send me your suggestions for topics and your name will appear in future blog posts and newsletters.
Until next month,
650 559 9826
Curious about something? Send me your suggestions for topics — or add one in the comments — and your name will appear in future newsletters.
650 559 9826
About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.