The FT Word
The FT Word is a free monthly newsletter with support management tips. To subscribe, click here. The subscription list is absolutely confidential; we never sell, rent, or give information about our subscribers.
to the August 2016 edition of the FT Word. Topics for this month:
- What is success for customer success? Measuring yourself, and proving our value to others in the organization
- Creative confidence: How to foster creativity for you and for your team
FT Works in the News
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About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.