Join me to hear about escalation prevention and prediction

In 2019, I wrote about the $10,000 escalation, which became one of the most popular posts on this blog. On July 1st, I will talk about how to prevent such costly event, as part of a webinar organized by SupportLogic. The title of my presentation is 5 Tips to Prevent and Predict Escalations.

Join me. Details and registration instructions are here.

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