As part of a comprehensive testing exercise on dozens of support chatbots, we encountered some chatbots with serious chips on their virtual shoulders. Here are a few examples for your enjoyment. (Names are withheld for privacy.)

I can do everything (actually, not) 

Promising, right? Sadly, the bot was then unable to give us any idea of whether there was a SOC2 certificate available, or even seem to comprehend anything about SOC2.”

I’m great and I don’t listen at all

So glad you think the product’s great. Not for me, and you did not answer my question.

Bait and Switch

Another promising start, but this chatbot then refused to assist in any way without us sharing our email address.

Another flavor of tone-deafness

I already told you what I wanted. And I don’t really care to read a long value prop right at this moment..,

Is your bot full of itself?

Confidence is built, not announced. Run a few tests on your chatbot —or ask me how to adopt an AI-driven continuous testing protocol.

And stay tuned for more stories of the secret lives of chatbots.