What’s the ROI of your Customer Success program?

If you have not yet been asked this question, expect it will be asked soon…

I will attempt to answer it at the upcoming Customer SuccessCon West conference in Oakland, CA on January 12th, 2017. See the full schedule here.

I will post a summary of my adventures the blog, but come join the fun! And please share if you have experience creating a formal ROI for customer success: what did you include? what did you find?

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