The FT Word – November 2016
The FT Word
The FT Word is a free monthly newsletter with support management tips. To subscribe, click here. The subscription list is absolutely confidential; we never sell, rent, or give information about our subscribers.
Welcome
to the November 2016 issue of the FT Word. Topics for this month:
- Ideation: A new (better!) way to manage enhancement requests.
- Meet your new CSM, or how to ace account handovers
- A support website challenge: integrating new acquisitions
FT Works in the News
The Great Support Websites workshop starts this month!
After a successful first run over the summer, I look forward to another session of the Great Support Websites workshop starting November 29th. It’s conveniently scheduled in short, remote sessions, and this time the sessions are scheduled over the course of two weeks, making it easier to focus on the topics at hand. Another improvement is that you now have a choice between a group review of your site, for maximum exposure, and a 1:1 review, for more confidential feedback.
Space is limited. To sign up or to get more information go here.
Curious about something? Send me your suggestions for topics — or add one in the comments — and your name will appear in future newsletters.
Regards,
Françoise Tourniaire
FT Works
www.ftworks.com
650 559 9826
About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.
Subscription Information
To request a subscription, click here. The mailing list is confidential and is never shared with anyone, for any reason. To unsubscribe, click here.
