The FT Word – July 2014
The FT Word
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Welcome
to the July 2014 edition of the FT Word. Topics for this month:
FT Works in the News
This post was written from Hong-Kong, where I was presenting a customized version of the Managing Customer Success workshop for the AsiaPac team of Cisco/WebEx. Can your Customer Success Managers use a strategic boost? Please contact me with your requirements. We deliver custom training worldwide!
Curious about something? Send me your suggestions for topics — or add one in the comments — and your name will appear in future newsletters.
Regards,
Françoise Tourniaire
FT Works
www.ftworks.com
650 559 9826
About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.
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