The Art of Customer Success is designed for Technical Account Managers (TAMs), Support Account Managers (SAMs), and Customer Success Managers (CSMs) and focuses on a strategic, consultative approach to account management.
The two-day workshop uses small-group techniques, multiple role plays, and individualized post-training action plans to ensure that the training is not only fun and informative, but leads to long-term behavior changes.
- The Basic Action Workflow (an intuitive and powerful tool to understand customer interactions)
- The strategic approach to account management
- Effective communication skills face-to-face, over the phone, and electronically
- Making successful commitments
- Saying no
- Customer styles
- Presentation skills
- Negotiating with customers and with internal contacts
- Time management
We customize each delivery to suit your exact needs.
For more information or to schedule a session, please contact us.