benchmarking – FT Works

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July 28By FT Works Technical Support Leave a comment

25%

According to a study by ContactBabel reported in the June issue of destinationCRM, 25% of calls to support organizations can be deflected by using virtual

July 29By FT Works Technical Support Leave a comment

85%

Per a 2013 PriceWaterhouseCoopers report entitled Experience Radar 2013: Lessons from the US Software Industry, 85% of respondents want their issues fixed within 24 hours.

March 1By FT Works Technical Support

The FT Word – March 2012

Welcome Welcome to the March 2012 edition of the FT Word. Feel free to forward it to your colleagues. (They can get their own subscription.)

July 31By FT Works Technical Support

I have a unique product so how can I do a competitive analysis for support?

Good for you! A unique product is a wonderful thing! Now about the support portfolio: the fact that your product is unique doesn’t mean that

March 9By FT Works Technical Support

How important is competitive analysis for support?

Knowing your strengths and weaknesses vis a vis the competition is critical for success if you want to successfully sell a product or a service,

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