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  • Tag: benchmarking
July 28By FT Works Technical Support Leave a comment

25%

According to a study by ContactBabel reported in the June issue of destinationCRM, 25% of calls to support organizations can be deflected by using virtual

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July 29By FT Works Technical Support Leave a comment

85%

Per a 2013 PriceWaterhouseCoopers report entitled Experience Radar 2013: Lessons from the US Software Industry, 85% of respondents want their issues fixed within 24 hours.

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March 1By FT Works Technical Support

The FT Word – March 2012

Welcome Welcome to the March 2012 edition of the FT Word. Feel free to forward it to your colleagues. (They can get their own subscription.)

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July 31By FT Works Technical Support

I have a unique product so how can I do a competitive analysis for support?

Good for you! A unique product is a wonderful thing! Now about the support portfolio: the fact that your product is unique doesn’t mean that

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March 9By FT Works Technical Support

How important is competitive analysis for support?

Knowing your strengths and weaknesses vis a vis the competition is critical for success if you want to successfully sell a product or a service,

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