My friends at Irrevo just published a blog post I wrote about Customer Success, specifically written for vendors that are starting out with customer success. There will be further installments in the coming months. Please add a comment to this post if you have suggestions for topics of interest to you.
And the post is a preview of coming attractions in the second edition of The Art of Support. Yay! full coverage of customer success. If you’d like to get on the list for advance orders of the book, please let me know.