Presentation Schedule for TSW San Diego

I now have time slots for the presentations at TSW in San Diego:

  • Tuesday May 2nd at 11 for Turning Hard-Core Techies into Customer Conversationalists, a discussion with Cloudera about soft skills training.
  • Tuesday May 2nd at 3:15 for the panel discussion moderated by John Ragsdale on the topic of the social impacts on the customer experience.
  • Wednesday May 3rd at 10am for Blurring the Lines: Recruiting and Training Services Staff Members as One Big Family, a discussion with OSIsoft on using support as a training farm

Come listen and especially ask questions! I will also have a booth in the Expo hall. Make an appointment to catch up or just drop by. You can register for the conference here.

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