Empathy is a great skill for all of us in the support field: we need to be able to read customers’ emotions and to understand how these emotions can drive customers’ actions.

I found a nice YouTube video that illustrates these concepts and I thought I would share with all of you.

Individuals with empathy deficiency don’t do well in support. Need help developing empathy? We can help with a full range of workshops and coaching offerings. Contact me for more details.