In 15 years, FT Works has completed dozens (and dozens!) of assessments of support organizations. In some cases, we were asked to ascertain the root cause of a customer satisfaction issue. In others, the focus was on identifying and prioritizing future initiatives.
So I am (finally!) making it official: we do health checks! I’ve created a proper package for them that spells out the deliverables and comes with two sizes, with a few options to add on as you wish. If you are looking for inspiration to get to the next level, we’d love to help you. You will get an honest report card (no easy As!) and a prioritized list of recommendations so you can make the investments that matter most to your success — and your customers’.
If you have questions, or a scheduling request, contact me.