The FT Word – October 2016

The FT Word

The FT Word is a free monthly newsletter with support management tips. To subscribe, click here. The subscription list is absolutely confidential; we never sell, rent, or give information about our subscribers.


to the October 2016 issue of the FT Word. Topics for this month:

FT Works in the News

Registration is open for the Great Support Websites workshop

After a successful first run over the summer, I look forward to another session of the Great Support Websites workshop starting November 29th. It’s conveniently scheduled in short, remote sessions, and this time the sessions are scheduled over the course of two weeks, making it easier to focus on the topics at hand. Another improvement is that you now have a choice between a group review of your site, for maximum exposure, and a 1:1 review, for more confidential feedback.

Get practical suggestions to improve your support website. Space is limited. To sign up or to get more information go here.


Curious about something? Send me your suggestions for topics — or add one in the comments — and your name will appear in future newsletters.

Françoise Tourniaire
FT Works
650 559 9826

About FT Works

FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at

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