The FT Word
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Welcome to the June 2013 edition of the FT Word. Topics for this month
- 15% 37% 52% 64%. The FT Word Indicator(s!) on usage of mobile devices.
- Gleanings from the TSW conference. 10 ideas you can implement today.
- Can we listen better than doctors? Techniques from the world of medicine that we can use in support.
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About FT Works
FT Works helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. See more details at www.ftworks.com.