A Customer Success Maturity Model
This is a “Big Idea” post — with my proposal for a maturity model for the customer success/account management function. Level 0 – asleep We don’t
This is a “Big Idea” post — with my proposal for a maturity model for the customer success/account management function. Level 0 – asleep We don’t
I am starting a new type of post, which will highlight a strategic idea. This time, it’s about customer ownership. Who owns customers within the