Join Al Hahn, Executive Director of the Association for Support Professionals, as he interviews me on techniques for successfully onboarding customers. The discussion will be applicable for SaaS vendors (who invented onboarding in the first place) as well as on-premise vendors, who also have an interest in ensuring that customers have a successful experience right from the start.
You can register here.
And please leave a comment if there is a particular aspect of onboarding you would like me to cover during the interview. I look forward to the session.