Cross-Post Alert: Customer Success Metrics
The Association of Support Professionals republished the post I wrote about the three categories of customer success metrics. You can find it here on the ASP website.
Category: News
A Live Session about Escalation Management (and more)
Join me for the upcoming B2B Support Talk Series where I will talk about Trends in Customer Escalation Management followed by Giri Iyer of Rubrik speaking about his Journey into Data Driven Support at Rubrik, complete with examples and metrics. …
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Join me at the upcoming ASP conference in Dallas
The theme of the ASP conference this year is Customer Success + Support: A Powerful Partnership and I will be speaking about roles, responsibilities, and metrics (and joined by many industry experts such as Michael Blaisdell and practitioners from Red …
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Cross-post alert: Ideas for AI
The Association of Support Professionals republished the post I wrote about how to use AI in Support. You can find it here on the ASP website.
Cross-post alert: 5 Wishes for 2020
The Association of Support Professionals republished the post I wrote about wishes for 2020. You can find it here on the ASP website.
Cross-post alert: How many accounts can a CSM manage?
The Association of Support Professionals republished a post I wrote about account loads for CSMs. You can find it here on the ASP website.
Going to the TSIA conference? Here’s a 25% discount coupon you can use!
I hope to see all of you at the TSIA conference in San Diego May 6-8. FT Works will have a booth in the Expo. You can get 25% off the normal conference fee by registering here: https://www.eiseverywhere.com/376240?categoryid=2838843. Please enter …
Going to the TSIA conference? Here’s a 25% discount coupon you can use! Read more »
