Are you hiding?

A few hard-to-believe numbers from our friends at Genesys:

  • 13% of companies do not list phone numbers on their websites
  • 55% fail to list their Twitter handles
  • 89% (really?!) do not list email addresses

Are you hiding from your customers?

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  • maureen q. shiver Reply

    I would like to sign up for your newsletter. How can I make that happen?

    • ft-admin Reply

      To subscribe, simply send an email to ft at

    • ft-admin Reply


      Years ago, my boss (VP of Support) used to routinely share his personal contact information with customers, and I saw that no one abused the privilege. That was a great lesson!

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