Each year, the Association of Support Professionals (ASP) distributes ten awards for support websites, three to small companies and seven in the so-called open division. This year’s winners were Cisco, Dell, Intel Security, PTC, Red Hat, and, in the small …

9 Lessons From This Year’s Ten Best Support Websites Awards Read more »

Let’s start with a little bit of context. Websites can be viewed on desktop and laptop computers (standard-size displays), tablets (smaller screens), and smartphones (the smallest screens). Unless the site has been carefully designed, the entire layout will simply be …

What is adaptive design and why should I care? Read more »