Smarter AI Automation
Is your team hesitant to use AI? Are you wondering whether AI projects will pay off? Do you wonder whether your customers enjoy a good self-service experience with AI? We can help
- Identify and prioritize promising uses of AI
- Recommend AI tools
- Provide change management assistance for AI projects
- Create ROI models to assess AI initiatives
- Evaluate your customer’s self-service experience using AI tools
We conduct an assessment of the tasks that can be automated with AI and a review of your technical and security environment to enable your team members to use AI to save time, avoid tedious tasks, and explore new frontiers with tools you often already have in place.
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Process
- We can guide you through an entire implementation process or just the steps you need help with, a la carte:
- Identifying AI automation opportunities. We conduct a process workshop to review your entire set of processes, from self-service to case resolution, knowledge management, and support ops and identify the most promising use cases. We also perform a technical review of your existing tool stack to understand what is already available and what would need to be purchased. Finally, we deliver recommendations for automation candidates.
- Attaining organizational alignment. We help you craft a project plan and schedule for the project, including a ROI analysis if needed.
- Assisting with tool purchases. Working with the IT and security teams, we recommend vendors and can assist with purchases if desired.
- Implementation. We guide you through the creation of prompts and custom setups to get the best benefit of the tools, whether new purchases or not. We define metrics and dashboards to measure success.
Options
We can assist with specific improvements for already-deployed tools and systems.
- Holistic assessment of your internal use of AI. We review your current setup and practice, both for delivery and also ops. We recommend improvements in tools, adoption, training practices.
- Prompt training. We work with the users to refine their use of prompts so they can get full benefits from the tools you have in place.
- Customer experience assessment. We evaluate your customer experience, considering both the tools you control (your chatbot, your customer portal) and independent LLMs. We deliver a prioritized list of issues and recommendations on how to address them, including changes to the knowledge base, tuning of your tools, and influencing third-party information providers.
