Technical Support

Consulting, training, and resources for organizations that are primarily responsible for resolving customer issues with a company’s products or services.


Smarter Support Health Check »

Is your support team performing at peak efficiency? More important, is the team focused on the right goals that will serve customers, and the rest of the organization, best?



Art Of Support by Francoise Tourniaire

 The Art of Support »

Second edition of the classic blueprint for managing customer success and support

Collective Wisdom by Francoise Tourniaire

 Collective Wisdom »

A guide to managing knowledge in support organizations

Selling Value by Francoise Tourniaire

Value »

A guide to designing, marketing and selling support packages

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