Smarter Support Hiring II

Equip yourself to recruit a support manager, director, or VP (even if you have no support management experience yourself), or prepare for your own interview in those roles.

Note, this guide is specifically tailored for hiring Support Managers. If you’re hiring Support Engineers, use Smarter Support Hiring I » instead. If you’re hiring CSMs, use Customer Success Hiring ».

  • A succinct, practical, step-by step method for recruiting and selecting candidates. This is where you learn how not to waste time on worthless candidates, how to detect fakers, and how to get meaningful information from references
  • A hiring profile template organized by category. You can use the template to create your customized profile within minutes. The profile is your magic tool to leverage your helpers (recruiters, company employees, etc.)
  • Over 300 field-tested, pointed, pertinent interview questions that cover all areas of customer success (no, you don’t have to use them all!) The questions are organized by the same categories as the hiring template so it’s easy to pick and choose the ones that will work for you. For each question, you get specific probing suggestions to get the best possible level of detail
  • Use it for all levels of support management
  • Use it as a learning tool or as a quick reference guide, depending on your needs and time
  • See hundreds of interview questions (over 550!) specifically tailored for support managers
  • Learn to detect fakers, even if you don’t have much experience hiring CSMs
  • Use it to check candidates’ references
  • Leverage helpers (recruiters) without wasting their time
  • For those who are looking for a job: prepare crisp, authoritative answers that get the job

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