Customer Success

Consulting, training, and resources for organizations that are primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.

Consulting

Smarter Customer Success »

Need to onboard customers more effectively? Worried about churn? Not sure how to compensate CSMs? We can help.

Smarter Support Coaching »

Are you new to support or customer success? Struggling with a specific issue? We offer coaching to fit your needs.

Training

The Art of Customer Success »

This workshop offers a strategic, consultative approach to account management, designed for Technical Account Managers (TAMs), Support Account Managers (SAMs), and Customer Success Managers (CSMs).

The Art of Managing Customer Success »

This workshop is designed for managers and directors of Customer Success groups who want to make strategic improvements to an existing organization, or who are starting a new team.

The Art of Training »

For those who do not have a formal background in training.
 

Train the Trainer »

We offer all our trainings in a Train the Trainer format.

Resources

Art Of Support by Francoise Tourniaire

 The Art of Support »

Second edition of the classic blueprint for managing customer success and support

 Smarter Customer Success »

You’re launching a new SaaS company or product. You need to create a strategy, processes, and team to ensure customer adoption, fight churn, and maximize revenue expansion and referrals.

 Smarter Customer Success Hiring »

Are you recruiting a CSM, TAM, or SAM? Do you have little time to prepare great interview questions? Or are you looking for a CSM job, and you want to anticipate what you’ll be asked?

Ready to get started?

Contact us »