Consulting, training, and resources for organizations that are primarily responsible for customer onboarding, adoption, retention, renewals, or expansion.
This workshop offers a strategic, consultative approach to account management, designed for Technical Account Managers (TAMs), Support Account Managers (SAMs), and Customer Success Managers (CSMs).
This workshop is designed for managers and directors of Customer Success groups who want to make strategic improvements to an existing organization, or who are starting a new team.
You’re launching a new SaaS company or product. You need to create a strategy, processes, and team to ensure customer adoption, fight churn, and maximize revenue expansion and referrals.
Are you recruiting a CSM, TAM, or SAM? Do you have little time to prepare great interview questions? Or are you looking for a CSM job, and you want to anticipate what you’ll be asked?