3 Things to Do Now to Make 2022 a Success
We only got a few weeks, so I’ll keep it simple:
- Identify your low performers and ignore them. Remember that your low performers could be amongst your highest-skilled, highest-paid team members. Now that you know who they are, lavish your energy on everyone else. Who needs more praise? Training? Mentoring? TLC to keep them on board? The future of your team depends on your ability to recruit and retain good performers.
- Pick one process and fix it already. Promising candidates I’ve encountered this year include the handoff from Sales to Customer Success, collaboration within the case resolution process, and Engineering handoffs. Pick one battle, especially if it’s one you know will be tough, and put all your energy there.
- Improve one tool. I’ve seen tool wish lists with hundreds of items. It’s discouraging, and it breeds helplessness. Instead, select just one tool to work on, one that you know will make a big difference. It could be revamping your support website, wrangling all those obsolete fields and queues out of the case-tracking system, or getting the customer dashboard working again.
What are you planning to focus on? Let everyone know in the comments–and ask me if you need help prioritizing your list, or driving any of your initiatives.
